One area that many small business owners overlook when it comes to reviewing their financial results is how their team members are impacting the bottom line. Even if you’re a solopreneur understanding how your team members are performing is critical to achieving your business goals. You don’t want a virtual or contract team member to keep your business from experiencing the growth you envisioned.
A recent study suggests that rudeness or negativity in the workplace can spread among your team just like a cold or flu virus. Whether you have one or one hundred people on your team, if they have a negative attitude this can hurt your business. More specifically, it can cost your business in the form of lost revenue and spending time and money looking for a replacement.
How many times have you walked in a store with an intention to buy but had a less than favorable experience and took your money somewhere else? This happens with all businesses – large and small! And since you’re in business to make money, it’s important to protect your bottom line from being infected by the rude virus.
Below are 5 things you can do to ensure that your business’ bottom line stays healthy and continues to grow.
- Review team performance – review and monitor how your team is performing and the impact they have on your bottom line.
- Lead by example – how you treat your team will become a behavior that they will model so emulate the behavior you want them to exhibit.
- Fix it and move on – ignoring the negativity and discord amongst your team members isn’t an option. This will set the tone for how similar situations will be handled in the future. Hopefully, you won’t have to deal with this very often.
- Hire for fit – understand the culture and environment of your business so that you can hire people to support your business that are a good fit.
- Click here to check out my interview for Fox News Radio for more tips on handling negativity and keeping your bottom line healthy.